To get started, please enter the Customer Identification Number or Sales Invoice Number with Zip code to download your coverage information.
You can either:
Scroll through the claim status explanations below to learn more about the state of your claim submission.
|Pending||This claim is currently 'open' and has not had any action or status change since submission.|
|Completed||This claim is approved. Fortegra has paid the servicer for the customer or paid out a liability directly to the customer.|
|Hold||Indicates an internal system error, which we are working to address and rectify. Please contact our Customer Service team for more information regarding your claim.|
|Declined||Coverage has been denied due to the damage on the covered item not being covered under the Terms and Conditions of the extended service contract.|
|First year||The product is still covered under its manufacturer's warranty and does not require coverage. Please contact the store you purchased the item from to submit a warranty claim.|
|No service requested||Either Fortegra is unable to contact the customer, or the customer has indicated they no longer require service.|
|Completed Denied||The Service Technician's report determined the damage on the covered item is not covered under the Terms and Conditions of the customer's extended service contract.|
|Partial completed||The Service Technician completed the inspection of the covered item and had to order a part(s) to complete the repair. Fortegra covers the cost of the inspection and the claim remains open until the ordered part(s) is installed and the item is functioning.|
|Not Invoiced||Fortegra has approved the claim for service, but we have not been invoiced by Service Technician as of yet.|
Coverage varies by policy. Please refer to your terms & conditions. If you don’t have a copy you can download them here. (LINK)
If you are filing a claim on a Home Warranty and a Fortegra Representative has authorized service.