My Coverage

My Coverage

To get started, please enter the Customer Identification Number or Sales Invoice Number with Zip code to download your coverage information.

Please enter a customer identification number or sales invoice number.
Please enter a zip code.
You must enter the zip code that exists in our databases. If you have moved or your zip code has changed, enter the zip code contained in your service contract. If your zip code has changed and you sent us an address change notification, you must use your new zip code.
Please enter an email.
Please confirm the email.

If you have any problem, please contact or call us at 1-800-867-2216.

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Checking Coverage / Download Documents FAQs

You can either:

  • Click MY COVERAGE, you’ll need your phone number and the address used to original purchase the policy
  • CALL – 800-867-2216 to request a copy. A Customer Service Representative will either mail or email you (your preference) a copy.

Claim Status Definitions

Scroll through the claim status explanations below to learn more about the state of your claim submission.

Status Explanation
Pending This claim is currently 'open' and has not had any action or status change since submission.
Completed This claim is approved. Fortegra has paid the servicer for the customer or paid out a liability directly to the customer.
Hold Indicates an internal system error, which we are working to address and rectify. Please contact our Customer Service team for more information regarding your claim.
Declined Coverage has been denied due to the damage on the covered item not being covered under the Terms and Conditions of the extended service contract.
First year The product is still covered under its manufacturer's warranty and does not require coverage. Please contact the store you purchased the item from to submit a warranty claim.
No service requested Either Fortegra is unable to contact the customer, or the customer has indicated they no longer require service.
Completed Denied The Service Technician's report determined the damage on the covered item is not covered under the Terms and Conditions of the customer's extended service contract.
Partial completed The Service Technician completed the inspection of the covered item and had to order a part(s) to complete the repair. Fortegra covers the cost of the inspection and the claim remains open until the ordered part(s) is installed and the item is functioning.
Not Invoiced Fortegra has approved the claim for service, but we have not been invoiced by Service Technician as of yet.

Coverage varies by policy. Please refer to your terms & conditions. If you don’t have a copy you can download them here. (LINK)

If you are filing a claim on a Home Warranty and a Fortegra Representative has authorized service.

  • $75 Service Call Fee – nonrefundable.
  • If you (the customer) fails to be present during the appointed time or cancels while service provider is in route, you (the customer) are still responsible for fee.
  • The service provider will accept cash, check or credit/debit card.

Yes. You can cancel your extended service contract at any time. In order to do so, please contact the store where you made your initial purchase.