FOR FURNITURE CLAIMS:
FOR APPLIANCE, ELECTRONICS, HVAC CLAIMS:
Less than 5 mins, to get started click FILE A CLAIM
Less than 15 mins. Call 800-867-2216 to speak with a Customer Service Representative. Customer Service Representatives are available by phone Monday-Friday, 8 am – 5 pm EST
Not a problem! We can locate your account with:
You can either:
Scroll through the claim status explanations below to learn more about the state of your claim submission.
|Pending||This claim is currently 'open' and has not had any action or status change since submission.|
|Completed||This claim is approved. Fortegra has paid the servicer for the customer or paid out a liability directly to the customer.|
|Hold||Indicates an internal system error, which we are working to address and rectify. Please contact our Customer Service team for more information regarding your claim.|
|Declined||Coverage has been denied due to the damage on the covered item not being covered under the Terms and Conditions of the extended service contract.|
|First year||The product is still covered under its manufacturer's warranty and does not require coverage. Please contact the store you purchased the item from to submit a warranty claim.|
|No service requested||Either Fortegra is unable to contact the customer, or the customer has indicated they no longer require service.|
|Completed Denied||The Service Technician's report determined the damage on the covered item is not covered under the Terms and Conditions of the customer's extended service contract.|
|Partial completed||The Service Technician completed the inspection of the covered item and had to order a part(s) to complete the repair. Fortegra covers the cost of the inspection and the claim remains open until the ordered part(s) is installed and the item is functioning.|
|Not Invoiced||Fortegra has approved the claim for service, but we have not been invoiced by Service Technician as of yet.|
Coverage varies by policy. Please refer to your terms & conditions. If you don’t have a copy you can download them here. (LINK)
If you are filing a claim on a Home Warranty and a Fortegra Representative has authorized service.
Yes. As the customer, you are responsible for paying:
For an emergency regarding an issue under a Home Warranty:
NOTE: For cooling or heating systems over ten (10) years old: If the repair is over $600 or parts are not available to repair the equipment, a $600 replacement allowance will be paid to You. This allowance will increase by $50 for each full year You have an active Agreement up to a maximum of $1,000. Proof of purchase of a new heating or cooling system is required to be provided to the Administrator in the form of a purchase receipt within sixty (60) days.
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